Resume
Experience
1999 - Present
DOCUMENTATION MANAGER & PRODUCT DESIGN ANALYST
Silvon Software Inc.
Remote Worker, Company Based In Oakbrook Terrace, IL
Produce informational and instructional videos, online help, infographics, images, PDF brochures, software implementation documentation, application release documents, knowledge base articles, website content, workflow process documentation, and "What's New?" product resources.
Contribute my UI and wireframe skills to help design new and upgraded features for hosted and on-premise application. Develop and execute software testing plans.
​
Progressed to current role from Technical Writer then Sr. Technical Writer positions.
1998 - 1999
TECHNICAL WRITER
Jackson National Life Insurance
Jackson, MI
Wrote help files and manuals for internal company applications. Maintained internal web sites for company departments. Edited the work of other technical writers on the writing team. Assisted manager in maintaining and tracking project schedules.
1996 - 1998
INTERNAL COMMUNICATION SPECIALIST
Comcast/Media One
Plymouth, MI
Created internal communications about marketing initiatives. Proofread marketing direct mail pieces and assisted in the coordination of internal and external company special events. Trained employees about marketing campaigns.
Education
Jan. 2024 - Present
COLORADO STATE UNIVERSITY
Graduate Certificate in Communications & Technology
Ft. Collins, CO - Online Student
Building skills in data analytics, visual communications, and human centered design via various online courses. Additional courses in Accounting, Color Theory, Advanced Information Graphics Design, and Corporate Website Design/Management.
​
Certificate completion by end of 2025.
1994 - 1996
BOWLING GREEN STATE UNIVERSITY
Masters in Technical Communication
Bowling Green, OH
While seeking degree, interned from 1995 - 1996 as Community Relations Assistant for Department of Public Utilities in Toledo, OH. Assisted with special events, assisted in production of newsletters, produced 2 annual reports, worked with local printers and photographers while developing publications.
1990 - 1994
UNIVERSITY OF DETROIT MERCY
Bachelors in English Literature
Detroit, MI
Poetry published in [SIC] Student Arts Journal Winter 1993 and Fall 1994. Student editor of Fall 1994 edition. Member of Kappa Beta Gamma Sorority, serving in leadership roles for local Delta chapter.
Professional Skillset
Adobe Products: Acrobat &
RoboHelp
Managing Documentation &
Software Testing Timelines
Techsmith Products: Camtasia Studio, Audiate, & SnagIt
Producing Instructional & Informational Videos
Balsamiq Wireframe, Infogram, & TimelineJS Applications
Creating Task-Based, How-To User Documentation
Volunteer Experience
Dog Behavior Team Volunteer Assistant, Humane Society Silicon Valley, 2009 - 2022
Dog Foster Care Program Participant, Humane Society Silicon Valley, 2020 - 2021